What Is Work Process Sampling?

Sampling Techniques

Work process sampling measures a worker's active time. The company analyzes activities and determines the proper amount of time the worker should have with a given project or product area. The company reviews the amount of time it takes to perform a specific task and what equipment is used. This allows the company to understand the abilities required for a specific job function and create or modify work schedules for the task to be completed.

Evaluating Nonproductive Activities

In relation to the active moments of the worker at the job, the company performs work process sampling regarding nonproductive activities. The company evaluates the times when a worker uses the restroom, has a break or converses with other employees. By evaluating the nonproductive times, the company can determine whether workers are overburdened with workloads as the employee struggles to complete tasks during the day. The company may also establishe set time schedules for workers with lighter job activities to be more productive and lessen free time.

Initial Observations

All initial observations are performed to gain an understanding of part of the work process. The company performs these observations at random times and days only known to the person performing the work sampling. This ensures that there is no deception by workers regarding productive and nonproductive activities. Random schedules also allow for work process sampling of irregular work activities unique to certain company operations.

Observation Report

The observations from the work process sampling are documented for further study. The company decides from the samples whether more ongoing observation is required, or creates recommendations and work standards. The company may also perform equipment and system upgrades to streamline the overall work operations.